• Resource Leadership Experience.
• Project Leadership Experience.
• Strong Organizational Skills.
• Goal and Deadline Oriented.
• Solid Technical and Process Documentation Skills.
• Self-Driven with Solid Work Ethic
• High-Level Problem-Solving Ability
• Infrastructure and Software Troubleshooting Experience
• Experience Working with Vendors (Adobe, Microsoft, Thales, EMC, IBM, HP, DELL, Cisco, Etc.)
• Eagerness to Learn and Continue Education

IT Manager - Telecom Development

Progressive Casualty Insurance

August 2023 to Present

• Successfully lead and 11 person application development team.
• Focused on resource development.
• Mentored and developed up and coming developers, testers, and requirements analysts.
• Enforced LEAN and Agile principles in practice.

Associate Project Manager Lead

Progressive Casualty Insurance

May 2021 to August 2023

• Successfully lead enterprise-level projects.
• Focused on organizational contributions.
• Mentored and developed up and coming project managers.
• Enforced LEAN principles in practice.

Associate Project Manager Sr.

Progressive Casualty Insurance

June 2017 to May 2021

• Successfully delivered multiple infrastructure projects.
• Developed resources technical skills and careers.
• Drove multiple vendor negotiations.
• Improved quality of infrastructure.

IT Systems Engineer Sr. – Tier III

Progressive Casualty Insurance

June 2015 to June 2017

• Managed multiple internal projects.
• Worked with project teams to identify requirements.
• Implemented externally lead projects.
• Coordinated with project and operations resources.

IT Systems Engineer Sr. – Tier II

Progressive Casualty Insurance

September 2014 to June 2015

• Drove multiple process improvements.
• Developed technical and process documentation.
• Initiated workload reviews and remapping.
• Trained new hires and current staff on new technologies.

Team Lead

Progressive Casualty Insurance

August 2014 to June 2015

• Responsible for day-to-day staffing, coverage, and performance monitoring.
• Accountable for key deliverables in problem investigations.
• Defined specialist responsibilities within team.
• Organized, planned, and ran multiple events.

IT Operations Analyst

Progressive Casualty Insurance

April 2013 to September 2014

• SAN frame and switch administration and troubleshooting.
• Network, Server, and Software Enterprise Change Management.
• Communication with Vendors via phone and ticketing systems.
• Experience with Windows Server 2000, 2003, 2008, and 2008 R2 both physically and remotely.

Third Shift Lead

• Responsible for work distribution.
• During consolidation, responsible for training legacy Distributed Systems technicians on Data Center technology, processes, and procedures.

IT Operations Analyst Associate

Progressive Casualty Insurance

September 2011 to April 2013

• Network, Hardware, and Software Troubleshooting.
• General Cabling and Data Center Operations.
• Physical infrastructure installation and de-installation.

• Eagle Scout Rank in the Boy Scouts of America
• Dean’s List
• Distinguished Scholar